What materials do you primarily use? TOP
Unless otherwise stated, all stones are genuine. All silver is sterling or .999 pure silver. Argentium (tarnish resistant) silver is used when stated. I also work with 14 kt gold and gold vermeil. Crystals when used are swarovski. Pearls are genuine freshwater pearls. I use high quality stones and pearls to create a piece that you will be proud to wear for years to come. How do I contact you? TOP
You can contact me at JewelrybyDetta@Hotmail.com. I will try to return all e-mails within 24 hours. What if I need the length adjusted on a piece? TOP
If a necklace or bracelet is not pictured in the size you need, let me know and I can either closely duplicate it (it may be a few dollars more for an upsize) or resize the one pictured for a small fee. See the sizing chart for more information on the correct size for you. If I want the same style in another color, is it available? TOP
I can usually make the same necklace or closely duplicate it in another color for the same price. I can e-mail you a picture of the finished piece for final approval. What is your return and exchange policy? TOP
I want you to love your jewelry and feel confident in your purchase. Please note that I am a small company and my jewelry is handmade. There are inconsistencies to gems and pearls that are not only natural but desirable! Please email me first with any questions or problems you may have, and I will do my best to answer your request with efficiency and integrity.
Within 30 days of purchase, you may return any item (Except Special Orders) for either exchange or refund, minus shipping and insurance charges. The item must be in its original, unworn condition. Exchange/Refund will be issued after item is received by me. I am happy to exchange or refund any item under these conditions.
Refund: If you prefer not to exchange an item, I will be happy to refund your money for any item in its original unworn condition within 30 days of purchase, minus the cost of shipping and insurance. Upon receipt of merchandise I will e-mail you a refund confirmation #.
Please use original shipping box with padding inside and insure for full value!
*I only refund shipping/insurance costs if the return is a result of our error - this includes damaged merchandise.
If there is a problem with the jewelry, I will repair it for up to one year. After that there will be a small fee. How do I care for my jewelry piece? TOP
Silver jewelry can be stored in a clean plastic bag if tarnishing seems to be a problem. Many locations have chemicals in their water that get into the air and tarnish silver jewelry more quickly. Also, don't wear your silver jewelry in the shower, tub, pool, or especially hot springs! The chemicals and additives in most water will quickly tarnish silver. Keep pearls away from chemicals! Put your pearls on after the hairspray, and don't wear rings or bracelets when you are using cleaning agents or chemicals
I recommend using any jewelry buff cloth to gently remove tarnish from silver. For more serious issues, I recommend JewelBrite tm tarnish remover cream and JewelBrite tm jewelry cleaning dip. You can use their cream with a soft toothbrush to get even the most intricate metal work clean, and their jewelry dip will not harm pearls or gemstones. These products are non-toxic and biodegradable (made out of coconut and banana oils) and are absolutely fantastic! Visit Jewelbrite.com if you are interested in purchasing JewelBrite tm . If you are in a real fix, you can try a gentle toothpaste with a soft toothbrush, concentrate only on the silver chain and try not to touch pearls or gemstones. Before rinsing, use a clean, dry cloth to gently polish the silver chain and remove tarnish, then rinse in warm filtered water and air dry. Makeup or grime can be removed from pearls and gemstones with warm filtered water and a tiny bit of gentle handsoap, rub gently with a soft cloth to clean, and air dry. We do not recommend the silver cleaners, or chemical silver dip that you find at most supermarkets. They are highly toxic and will damage your pearls and gems.
Be careful to not drop you jewelry. If you drop a glass on the floor, will it break? You bet, and so will gemstones if treated roughly! This is especially important with large stone pendants, larger cuts of gemstones, and some of the softer gemstones. Please be careful when putting on and removing your jewelry, stand over a rug to be safe.
How do I determine a length for a necklace or bracelet? TOP
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See the sizing chart under "Information". |
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| What do I do if my jewelry breaks? TOP
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Any defect that shows up under normal wear for up to one year after purchase, I will be happy to fix for you free of charge. After one year, I will charge a small, nominal fee for materials and labor, shipping and insurance. Please e-mail me with any questions or concerns you may have. |
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| Can you adjust a length on a piece or do a special order? TOP
I can shorten, lengthen, or change clasps and earwires on all my jewelry. I am also happy to make earrings or a bracelet to compliment any jewelry on my site. Most adjustments are either free or for a small fee. For extensive changes, please email me and I will do my best to accommodate your request or give you a quote.
My One-of-a-Kind pieces are unique, but I can often offer the same design in a different color, or a similar design in a similar color. Please e-mail me with your questions or concerns.
Special Orders mean you are asking me to make a piece that is unique and specifically for you! I am happy to answer any questions you may have, just email me. However, I am a small company and some special requests may be outside of our my expertise and capabilities.
Remember, Special Order/Sales Items are Final Sale Only! Special orders are just that; I am making the piece specifically for you, and are not refundable or exchangeable. What if an item I am interested in is SOLD.? TOP
E-mail me and I will do my best to accomodate you. Often I have a similar item that I haven't posted. I can e-mail you a picture. What if I need multiple pieces for a bridal party or gifts? TOP
If you need multiple pieces, e-mail me. Whether it be for a bridal party, a group of friends, your sisters, your nieces...I would love to work with you and design the perfect pieces! Can you ship my jewelry as a gift? TOP
Any item can be specially wrapped with a gift card and mailed to the address you specify. Can an item in silver be made in gold? TOP
It depends on the piece, but many times I can duplicate the piece closely in 14kt gold or vermeil (gold over sterling). Of course, the cost will be higher. Vermeil is much less than 14kt, but it depends on your budget. E-mail me for quotes I will give you a price depending on the gold market. |
